R E T U R N S
Click above to learn about our return policy.
W H O L E S A L E
C O U P O N S
If you have a coupon code, please do not forget to put it in at checkout. If you need help with this please contact us before you finish your order. We will not refund you if you forget a coupon code at checkout. Please do not call or email for a coupon code.
Please join our mailing list to be made aware of current promotions. http://www.eepurl.com/kzqg
S H I P P I N G
We ship via USPS. We do not ship Saturday or Sunday. If you need your purchase sooner than the normal mail we will upgrade your shipment to priority mail or express mail for an up-charge.
All domestic orders (within the USA) are shipped with delivery confirmation via USPS. We will know if your order has arrived. If it is delivered and unclaimed and returned to us, we will contact you for the return postage. If return shipping is not paid within one week of our contacting you, then you have forfeited the sale, no refunds will be made for the items in the shipment.
We cannot guarantee shipping times. All shipping times posted are estimates. Your parcel may arrive sooner or later than quoted. We take no responsibility for the transit time of your parcel after it has left our location.
I N S U R A N C E
All international parcels over $25.00 and domestic orders over $100 are shipped with insurance. The insurance is by a third party, PIP (not through the USPS). Please contact us to file a claim. The insurance amount is not marked on the parcel.
If your parcel has not arrived within 30 days inform us, we will file a claim. You will be credited for the amount you paid for the items via the postal insurance claim. WE WILL NOT REFUND LOST PARCELS UNTIL THE POSTAL CLAIM HAS BEEN PAID TO US. It usually takes about 2 weeks to get paid for the postal claim depending on circumstances may be a bit longer.
If your item was damaged in shipment RETAIN ALL PACKING MATERIALS. Your postal insurance claim will be voided if you discard the packaging. You may be asked to submit photos of the damaged items and the packaging. FAILURE TO SUPPLY PHOTOS OF DAMAGE AND ORIGINAL PACKING MATERIALS VOIDS YOUR CLAIM. KanduDesigns LLC assumes no responsibilty for damage without evidence of damage.
For any insurance claim we file, you may be contacted by our insurance company, PIP. Please answer any questions they have about your claim truthfully and your claim will be processed quickly. They do not contact all customers but sometimes they do.
C U S T O M S & D U T I E S
All import fees and duties are the responsibility of the purchaser. KanduDesigns LLC DBA KanduBeads takes no responsibility for excess charges.
We are honest people. Please do not ask us to mark your parcel for customs as a gift, sample or lower than the cost of the goods within. KanduDesigns LLC will not mark international parcels for less than the value that is in them or ship them to customers as gifts.
Additional Policies and FAQs
P A C K A G I N G
We care about our environment and the amount of waste produced. We collaborate with other local companies who throw away stickers, news print paper, plastic bags, bubble wrap, boxes and mailing envelopes. If your package comes in a gold foil wrapper that has ingredients for a chocolate bar on it, please be assured, you have not gotten the wrong item. This is our attempt to do our part save the world and remind you of how sweet reusing and upcycling can be.
U N P A C K I N G
We do our best to make sure your items are wrapped securely for transit. We often use business cards or the invoice that is included as protection for your smaller items. Please be sure to check ALL OF YOUR PACKING MATERIALS. Your smaller beads may be stapled to the back of a business card or post card. Many items we sell are fragile, we know this. If you purchased an item that comes in lots of 5 for example, we may send 6 to ensure if one breaks you will have the quantity you paid for. Please check the strand length in the listing and then the quantity of good beads you received. If you ordered a 7" strand but received 8" and one is broken, we will consider your order fulfilled and we will not refund for the broken bead.
B E L I E F S
We believe in the golden rule. We treat our customers the way we would expect to be treated. It is our belief that if you are not happy, we are not doing our job well enough. If you are in any way dissatisfied with your purchase, please allow us to make it right!
Please see our FAQ on www.kandubeads.com. If your answer isn't there, then please contact us. We always love to hear from our customers.
We do our very best to make sure you get what you want so you can "Make What You Want"(TM)